Terms and Conditions

Introduction

At Namaste World, we are committed to protecting your personal data and ensuring that it is processed fairly and lawfully. This notice explains how we collect, use, store, and transfer your personal data.

Contact Information

Third-Party Links

This website may include links to third-party websites, plug-ins, and applications. Clicking on these links or enabling connections may allow third parties to collect or share your personal data. We do not control these third-party websites and are not responsible for their privacy statements.

Personal Data Collection

We collect personal data about you when you:

• Make online booking reservations at our restaurants or concepts
• Order our food for delivery via the website
• Buy gift cards
• Use our contact forms
• Access this website

Types of Personal Data Collected

We collect, use, store, and transfer different kinds of personal data about you, including:

• Contact Data: address, email address, telephone numbers
• Financial Data: bank account and payment card details
• Identity Data: first name, last name, title
• Marketing and Communications Data: marketing and communication preferences
• Profile Data: purchases or reservations made by you
• Technical Data: information collected when you access this website, such as IP address, browser type, and operating system
• Transaction Data: details about payments from you and other details of products you have purchased from us
• Usage Data: information about how you use this website

Consequences of Not Providing Personal Data

Where we need to collect personal data by law or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

How Personal Data is Collected

We use different methods to collect personal data from and about you, including:

• Direct interactions (e.g., when you fill out forms or make online bookings)
• Automated technologies or interactions (e.g., when you access this website)
• Third parties or publicly available sources (e.g., social media platforms)

How We Use Your Personal Data

• Performance of Contract: We will use your personal data to perform a contract we are about to enter into or have entered into with you. This includes fulfilling online orders, booking tables, and providing services.
• Legitimate Interests: We will use your personal data for our legitimate interests. This includes improving our services, developing our business, reforming our marketing strategy, and enhancing customer experience.
• Compliance with Laws: We will use your personal data to comply with laws and regulations that apply to us. This includes tax laws, employment laws, and consumer protection laws.

Disclosures of Your Personal Data

• Within Our Group: We will share your personal data within our group of companies to ensure the efficient operation of our business. This includes sharing data with subsidiaries, affiliates, and parent companies.
• Third-Party Service Providers: We will share your personal data with third-party service providers who provide services to us. This includes payment processors, delivery companies, and marketing agencies.
• Regulatory Authorities: We will share your personal data with regulatory authorities, such as law enforcement agencies, if we are required to do so by law.

Data Security

• Security Measures: Firewalls, encryption, and access controls to protect personal data from unauthorized access, use, or disclosure.
• Access Controls: Password protection, two-factor authentication, and role-based access controls to ensure only authorised personnel can access personal data.
• Training: Regular training for our personnel on data protection and security best practices.

Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected. This includes retaining data for tax purposes, auditing purposes, and compliance with regulatory requirements.

We will delete your personal data when it is no longer necessary for the purposes for which it was collected. This includes deleting data when you withdraw your consent, when the data is no longer accurate or up-to-date, or when the data is no longer required for legal or business purposes.

Your Legal Rights

• Right to Access: Request a copy of your personal data and information about how we use it.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of personal data in certain circumstances.
• Right to Restriction: Request restriction of processing in certain circumstances.
• Right to Data Portability: Request your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to processing based on legitimate interests, direct marketing, or research.
• Right to Withdraw Consent: Withdraw consent to processing where processing is based on consent.

To exercise any of these rights, please contact us using the contact details provided above. We will respond in accordance with applicable law.